Job Description

Position Summary:
The Financial Insights Team formed in late 2019 with the goal of transforming Corporate Finance into a modern finance organization, where digital solutions and quantitative methods are employed to generate near-real time actionable financial insights for MassMutual’s business leaders. As the Financial Insights team has grown over the past 3 years, we seek an experienced Business Intelligence (BI) Support Developer to ensure our reporting systems are running smoothly.

The BI Support Developer will collaborate cross-functionally to identify issues and deliver sustainable solutions that meet business needs. Our ideal candidate is a problem solver, an effective communicator, highly organized, and is always driven to learn new skills.

You’ll join a team of innovative, collaborative, and resourceful people who think differently, think big, and persevere through all challenges.

You’ll Be Able To:

Business as Usual

- Monitor production support processes and report metrics related to scheduled jobs, data reconciliations, and production data flows
- Triage and resolve issues raised by end users independently and collaboratively with ETX data engineering support team and/or Finance data management team
- Perform adhoc data analyses and provide technical support as necessary

Continuous Improvement:
- Build processes for enhancing and troubleshooting performance, capabilities, and functional coverage of BI solutions (e.g., MicroStrategy, Tableau, etc.)
- Improve workflows and procedures
- Stay up-to-date on latest trends and capabilities within BI industry and MassMutual
- Summarize software update changes and proactively identify potential impacts to current Financial Insights products
- Propose ways to implement new capabilities in existing products
- Assist with testing after ETX software version updates

Teaming:
- Be a thought partner to other Financial Insights team members for the design, management, and documentation of solutions for new reports and dashboards to support business needs
- Contribute to the team’s inclusive team environment that emphasizes continuous improvement, open communication, and solution delivery

Your Experience Includes:
- B.S. degree
- Analytics, data engineering, business intelligence, or a related field
- Data visualization tools including Tableau and MicroStrategy
- Advanced SQL, stored procedures, and columnar databases (Vertica preferred)
- Documenting technical workflows and specifications
- Ability to seek guidance and learn new skills from peers
- Strong written and oral communication

You’ll Stand Out If You Have

- Experience with project management tools and methodologies such as Jira, Confluence, and Scrum
- Experience with markup languages such as HTML and CSS
- Interest in dashboard building with a focus on user experience
- Passion for developing high performance analytical solutions with demonstrated experience in optimizing reporting and visualization architecture
- Ability to deliver complex projects using effective planning, pragmatic approaches, and collaboration despite obstacles and ambiguity