Job Description

Key Responsibilities

Negotiate with customers to design solutions to address complex cross functional needs. Identifies BKM's for integrated solution design and standards; Keeps abreast of technologies in the market and preform technology evaluations, as required. Works with multiple vendors for high quality resources and competitiveness

Manage personnel performing and documenting software application configuration and/or coding, preparing and executing testing (unit, integration, performance, acceptance) and data conversions using standard tools and following established processes and guidelines. Manage work of contract developers. Perform Quality assurance

manages specific IT systems or set of systems for availability and performance and reports anomalies through predefined process. Participate in evaluation/recommendation of patches, point releases, major upgrades, and new systems purchases.

Manages execution of support services to GIS customers for specific IT service or set of services. Adheres to service management processes and procedures to meet customer service level agreements and maintain customer satisfaction. Completes root cause analysis of outages or incident trends (often working with managed services partner). Recommends preventative actions

Plan and manage projects to ensure effective and efficient execution in line with established processes and guidelines and guardrails of scope, timeline, budget and quality

Defines and implements departmental goals and objectives in line with strategic organizational goals and objectives. Attract, develop and retain personnel and continuously improve workgroup capabilities.

Work with business leaders to develop IT enablement strategy, plan the BU portfolio and establish appropriate metrics to measure portfolio value. Actively manage BU portfolio

Overall experience of 15+ years in Software analysis, design & development and managing large projects and teams.