Job Description

-Ensures the assigned project tasks are completed within established time and budget, and that objectives conform to the firm's overall standards and objectives
-Ensures monitoring alerts and systems events are assessed, prioritized, and managed, and creates and maintain operational metrics
-Automates routine tasks by scripting or by other programmatic means, and collaborates with technology and business partners to continuously identify proactive monitoring and health check opportunities
-Ensures potential client impacting incidents are identified and remediated prior to client impact or remediated as soon as possible after issues arise
-Performs 1st and 2nd level support for application and platform incidents as needed
-Drives continuous improvement of services and processes in order to increase platform stability and realize operational efficiencies
-Participates in post incident reviews for client impacting incidents
-Identifies post incident review action items and process improvement opportunities
-Supports or leads as needed Resiliency events (Disaster Recovery, Sustained Resiliency, etc.)
-Translates business requirements into proposed IT services & solutions
-Develops and distributes performance metrics for core services and reporting for the unit
-Contributes to the evaluation, implementation, and ongoing maintenance of monitoring tools used
-Provides technical and procedural training, coaching and guidance to support analysts
-Brings a DevOps mindset to the entire software development life cycle, building, evolving and operating rapidly-changing resilient systems at scale