Job Description

-Independently solves problems in broad, complex, and unique SW solutions deployed in mixed network environments. Supports engineers from multiple teams as well as the field and aids them in problem resolution.
-Acts as a focal point for large account Solution Support and problem resolution and provides technical leadership for Critical Accounts where Cisco is at risk.
-Effectively inducts new SW Solutions and Automation Stack, manage the current and future requirement for Cisco SSPT TAC lab to debug broad and complex problems
-Content Development: Write Techzone, CCO (White Papers), contribute to Cisco engineering community to simplify the support experience for customers.
-Engineering Partnership: Drive improvement in product Serviceability, New Product/Feature Incubation, Field Quality/Top Issues etc.
-Talent Development: Conduct training Programs/Mentoring for Technical Consulting Engineers.
-Innovation: Come up with ideas and recommendation to simplify troubleshooting, expedite resolution and elevate customer experience.
-Provides systems/product training both internally and externally. Develops intellectual property and innovates within the strategy to create new service capabilities.